At Heyidol™, we strive to provide you with the best possible shipping experience for your power tool purchases. Please review our shipping policy below for important information about shipping methods, rates, and delivery times.
Shipping Rates
All items in our store are free shipping throughout France.
Taxes and Fees
We are pleased to inform you that we do not charge any taxes or additional fees for any goods purchased in our store. The price you see at checkout is the final price you will pay—there are no hidden charges!
Shipping Locations
We currently only support shipping within France. We do not offer international shipping at this time.
Order Processing
- Orders are typically processed within 1-2 business days.
- Orders placed after 5 PM CET will be processed the following business day.
- Orders are expected to arrive within 3 -4 business days.
Tracking Your Order
Once your order ships, you will receive a shipping confirmation email with a tracking number.
You can track your package using the provided tracking number on our website or the carrier’s website.
Delivery Information
A signature may be required for the delivery of high-value items.
Please ensure someone is available to receive the package at the delivery address.
We are not responsible for packages left unattended at the delivery location.
Shipping Delays
Delivery times are estimates and not guaranteed.
Factors such as weather, high-volume periods, or unforeseen circumstances may cause delays.
We will notify you of any significant delays affecting your order.
Lost or Damaged Packages
If your package is lost or damaged during transit, please contact our customer service within 48 hours of the expected delivery date.
Address Changes
If you need to change your shipping address after placing an order, please contact us immediately.
We cannot guarantee address changes once an order has been processed.
Cancelling An Order
You are able to cancel your order within 24 hours from placing it before the order is shipped out for a full refund. All you need to do is email us at info@heyidol.shop to cancel within the time period described above.
Thank you for choosing Heyidol™ for your power tool needs!
CONTACT INFORMATION:
👤 Support : (Mon – Fri) 24/7….
📞 Phone Number: +33 7 80 76 37 33
📩 E-Mail: info@heyidol.shop
🏦 Office Address: 37 Rue Justin Pachet, 86220 Dangé-Saint-Romain, France